At cruiseconnects, we strive to offer a seamless cruise booking experience. However, we understand that plans may change unexpectedly. This Refund Policy details the conditions under which refunds may be granted for cruise bookings made through our platform.
Cancellation and Refund Eligibility
Refund eligibility depends on the specific cancellation policy of the cruise line. These policies vary based on the fare type, proximity to the departure date, and other factors. We recommend reviewing the cruise line’s policy before making a reservation.
Full Refund – A complete refund may be available if the cancellation is made within the cruise line’s penalty-free cancellation window. This period varies by cruise line and pricing category.
Partial Refund – If you cancel after the penalty-free window but before the final cancellation deadline, a partial refund may be granted, subject to cancellation fees.
Non-Refundable Bookings – Certain promotional or discounted fares may be non-refundable. Please check the fare details before finalizing your booking.
How to Request a Refund
To initiate a refund request, please submit a written cancellation request through our website or contact our customer support team at contact@cruiseconnects.com / (888) 655-2081 . Once we receive your request, we will process it according to the cruise line’s refund policy.
Refund Process
Processing Time – Refunds typically take 7–10 business days to reflect in the original payment method, depending on the cruise line’s processing time and policy. In some cases, additional processing time may be required.
Refund Method – Refunds are issued to the original payment method used during booking.
Non-Refundable Fees
Certain charges are non-refundable, including:
Booking fees
Taxes
Travel insurance fees
For Exceptional Events
Refunds will not be issued for cancellations due to unforeseen events beyond our control, such as natural disasters, pandemics, or government-imposed restrictions. In such cases also, the cruise line’s policies will determine the available options, such as rescheduling or travel credits.